Refund policy

Refund & Cancellation Policy for Renters

At Sharespace, we understand that plans can change. Our refund policy is designed to be fair for both renters and space owners, while keeping things simple and transparent for you.

Cancellation Windows

Refund eligibility depends on how early you cancel your booking and on the space’s chosen refund policy.

Each listing clearly states whether it follows a Flexible, Moderate, or Strict policy.

Policy Type	Full Refund	Partial Refund	No Refund
Flexible	7+ days before	2–6 days before (50% refund)	Less than 24 hours before
Moderate	14+ days before	7–13 days before (50% refund)	Less than 7 days before
Strict	30+ days before	15–29 days before (25% refund)	Less than 15 days before

How Refunds Work

Refunds are handled by Sharespace directly.
Once approved, your refund will be issued to your original payment method.
Refund amounts exclude payment gateway and processing fees (3–5%), as these are non-recoverable charges from our payment partners.

If your space owner cancels your booking, you’ll automatically receive a full refund — no questions asked.

Late Arrivals & No-Shows

Please make sure to arrive on time.

If you don’t arrive within 30% of your reserved time (for example, 30 minutes for a 1-hour booking) and haven’t informed the space owner, the booking will be considered a no-show and is non-refundable.

Disputes or Issues with Your Booking

If something isn’t right — such as the space being unavailable, locked, or in poor condition — please reach out to our support team within 24 hours of your scheduled start time.

We’ll review your case carefully and help you find a fair solution, which may include a refund or credit.

Special Notes

Some event venues or special-use spaces may have stricter refund terms, which are always listed on their individual pages.
Sharespace reserves the right to mediate or adjust refunds if fraudulent or abusive behavior is detected.

Refund & Cancellation Policy for Space Owners

At Sharespace, we want to create a platform that’s fair, transparent, and reliable — for both renters and space owners. Our refund and cancellation policies are designed to protect your time and business while ensuring a positive experience for renters.

1. Refund Policy Options

Each space owner can select a refund policy that best fits their space type and operations:

Policy Type	Full Refund	Partial Refund	No Refund	Recommended For
Flexible	7+ days before	2–6 days before (50%)	Less than 24 hours	Studios, practice rooms
Moderate	14+ days before	7–13 days before (50%)	Less than 7 days	Workshops, small venues
Strict	30+ days before	15–29 days before (25%)	Less than 15 days	Events, large-scale bookings

Refunds are processed by Sharespace, and you’ll be notified automatically when a renter cancels.

2. Payment Release

To ensure secure transactions, Sharespace holds payments until the booking is completed.

You’ll receive your payout within 24 hours after the booking’s completion, minus Sharespace’s commission fee.

3. If a Renter Cancels

When a renter cancels:

The refund amount depends on your chosen refund policy (Flexible / Moderate / Strict).
Sharespace automatically processes the refund and informs you by email.
For late cancellations, you’ll still receive a portion of the booking fee as compensation, depending on how close to the booking date the cancellation occurs.

Example (Flexible policy):

7+ days before: renter gets full refund, owner gets none
2–6 days before: renter gets 50%, owner receives 40%
<24 hours before: renter forfeits payment, owner receives 80%

This helps ensure that last-minute cancellations don’t leave your schedule completely uncompensated.

4. If a Space Owner Cancels

If you cancel a confirmed booking:

The renter receives a full refund.
You’ll receive a first written warning from the Sharespace team.
If another cancellation occurs within 30 days of the first warning, a 10% cancellation fee will be deducted from your next payout.
Repeated cancellations may result in your listing being temporarily paused to maintain renter confidence.

We understand that emergencies can happen — please let us know as soon as possible so we can support you and communicate with the renter.

5. Processing Fees

Refunds exclude payment gateway and processing fees (typically 3–5%), as these are retained by our payment partners and are non-recoverable.

This applies to both renter and owner cancellations.

6. No-Shows

If the renter doesn’t arrive within 30% of their reserved time (for example, 30 minutes for a 1-hour booking) and no prior notice was given, the booking will be considered a no-show.

In this case, the full amount is released to you as the space owner.

7. Dispute Handling

If a renter reports a problem (e.g., unavailable or unsafe space), Sharespace will:

Review the case within 24 hours of receiving the report.
Request supporting details (photos, communication logs, etc.).
Decide whether a refund or partial credit applies.

Our team always reviews cases fairly and neutrally to protect both parties.

8. Platform Integrity

Sharespace may withhold or adjust payouts if fraudulent activity or policy abuse is detected.

Maintaining consistent and reliable bookings helps both your reputation and overall renter trust.

9. Support

We’re here to help.

If you have questions or need assistance regarding cancellations, refunds, or payout timelines, please contact us at hello@sharespace.ph.

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Our Goal

To help you fill your space with genuine renters — while ensuring every booking runs smoothly, confidently, and fairly.

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